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After viewing any content in the app, it will sign you out. App loops over to sign in screen repeatedly. As of March 17, 2022, it was still inoperable. This service is not for you if it's your first purchase.
Rogers Smart Home Monitoring customers can use this utility to securely view and control their system anytime, wherever on a smartphone or pill. Rogers tech was no help, I kept being told to reboot the system. I am pretty tech-savvy and to be told to reboot the system was a joke. I think I could figure that out myself.
Door & Window
Monitor and manage your system at any time, from almost anywhere. Find out how to make the most of the app. Find easy installation guides and setup tips for your Smart Home Monitoring hardware.
Imho, Rogers should've been the ones who ran initial testing on this hardware to determine if customers will complain or not. Bad quality assurance for the customer is the problem here. This is an extremely frustrating issue and when I really needed the system to work, it didn't, except for the raccoon it captured. I am currently reviewing my options but will probably put in my own camera system and may move to another security company. If you are finding the camera is not detecting motion properly, we may need to adjust the mounting of the camera to get a better angle. From cameras to door locks to sensors and more, find user guides for all your Smart Home Monitoring devices.
Re: Smart home monitoring camera issues
I have complained for years about the intermittent cameras and was told by a technician that they are NOT designed for continuous monitoring. I also have 24/7 recording but, guess what? Tech said I had to check every two days to see if it was still functioning and reboot it if needed.
Reinstalled the program and reset my password. Although this service was fantastic when it first appeared, the quality of its services over time has not been satisfactory. It has been more frequent than usual lately that I have had to log in to my account and make sure the safety of my family members while away from home. On the other hand I have a nest doorbell which senses motion and notifies instantly. I get more activity and alerts from the doorbell than the 3 cameras I installed through Rogers. It's like the cameras just decide to work randomly rather than when you need them to work.
Touchpad
Please ensure to format the card before inserting it into touchscreen. Learn more about battery related issues on a Home Monitoring device. The developer does not collect any data from this app. Please reach out to our Smart Home Monitoring technical support team via Phone or Live chat by visiting Rogers.com/Contactus. I can only imagine how frustrating it is to have any sort of break-in at your home or involving your vehicle. We definitely want to look into this to see why the camera didn't work as intended.
The app always wipes out my log information, closes randomly, and takes quite a while to load. It keeps logging me out, even though it knows I have an active internet connection. I'm interested to know if Telus works better. I'm on the same boat, my cameras work in and out and I've been having non stop problems with their hardware since I engaged with Rogers.
Re: Issues with connectivity to Rogers Home Monitoring
I need to log in every day, but I'm not sure how many times. Logging in after logging out, the app will prompt you to try again. It has been doing this for some time. The app is having trouble connecting to Google Home. Rogers server problems can sometimes occur, so I must log in each time I use the app. It takes me continuously to the page where I can log in, rather than the remember feature.
Rogers shouldn’t be in the home security if they can provide up to date service that is competitive. You definitely should not have to reboot the touchpad daily for the continuous recording feature to work properly. We will need to escalate a ticket so we can investigate this for you fully and ensure you are notified once we have an update. Please send us a private message @CommunityHelps so we can get started on this for you. Cool-off time between motion sensing instances are so high.
By the way, I am a little concerned if there are connectivity issues as I was told there was a cellular backup in case of issues with internet connection. Please format the card and reinstall it in the touchscreen and it should work again for continuous recordings. If you wish to save any portion of the recording, you must insert a USB drive in the touchscreen and download the recording file. This is the only way the recording will be unencrypted and able to view outside of the touchscreen.
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
I have also been told at least 4 times since last spring that the recording was moving to the cloud but still nothing. I asked to have my ticket escalated so I could speak to a manager and it now 36 hours later and no call. I have been with Rogers for 25 years and have ALL my services - home phone, cell, TV, Internet and home monitoring and I'm getting pretty frustrated.
Battery replacement instructions for Visonic smoke/fire sensor. How to change the battery for Visonic Carbon Monoxide sensor. Zones are groups of sensors in your home. Get the most from your camera by using the Smart Home app. Get to know the features and functions of the Day/Night HD Camera.
Data Not Collected
I am still within the cancellation period of my contract and planning of returning these cameras but still keep the indoor sensors. I rather get my own cameras because anyway the camera monitoring from Rogers is not tied to emergency services. If it is not working even with another SD card there could be an issue with the touchscreen. We would need to have a technician out to look into that for you. If you do not have another SD card to test we can still have a technician out. Feel free to send us a private message or reach out to our Smart Home Monitoring technical support teams to have a service call booked.
There is only 100 clips per day upload limit. One of my cameras was set to medium sensitivity and within a matter of 2-3 hours it recorded 100 clips and filled the quota. I was suggested by the technician to keep the sensitivity low.
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